Service Level Agreement

Last Updated: April 20, 2026

This Service Level Agreement (“SLA”) is a policy governing the use of services provided by AIChatbotFilo (“Company,” “we,” “our,” or “us”) to clients (“Client,” “you,” or “your”).

This SLA outlines our service standards, support commitments, and responsibilities related to our AI chatbot services.

By using our services, you agree to this SLA.

1. Scope of Services

We provide custom AI chatbot solutions designed to automate lead generation, customer support, and sales across websites, WhatsApp, and other platforms.

Services may include:

  • Chatbot design and development
  • Integration with third-party platforms
  • Automation workflows
  • Ongoing support and revisions (as per plan)

2. Service Availability

We strive to ensure high availability of our services. However:

  • We do not guarantee 100% uptime
  • Temporary downtime may occur due to maintenance or technical issues

We aim to minimize disruptions and restore services as quickly as possible.

3. Support Availability

We provide support via:

Support Hours:

  • Standard: Monday to Saturday
  • Response Time: Typically within 24 hours

Response times may vary depending on request complexity and volume.

4. Issue Resolution

We prioritize issues based on severity:

High Priority

  • Service not working or critical failure
  • Target Resolution: 24–48 hours

Medium Priority

  • Feature issues or partial functionality
  • Target Resolution: 2–4 business days

Low Priority

  • Minor changes or improvements
  • Handled within normal workflow or revision cycles

5. Delivery Commitments

We aim to deliver projects within 7 to 14 days, depending on:

  • Project complexity
  • Client responsiveness
  • Integration requirements

Delays caused by the client or third-party services are not covered under this SLA.

6. Client Responsibilities

To maintain service quality, clients must:

  • Provide accurate and complete requirements
  • Share necessary access credentials securely
  • Respond promptly to communications
  • Use services in compliance with applicable laws

Failure to meet these responsibilities may affect delivery and support timelines.

7. Revisions & Changes

We provide unlimited revisions within the agreed scope of work.

  • Minor updates are handled promptly
  • Major scope changes may require additional time or cost

8. Third-Party Dependencies

Our services may depend on third-party platforms such as WhatsApp, APIs, CRMs, or hosting providers.

We are not responsible for:

  • Downtime or failures of third-party services
  • Policy or API changes
  • Approval delays (e.g., WhatsApp API verification)

9. Service Limitations

We do not guarantee:

  • Specific business outcomes (sales, leads, conversions)
  • Continuous uptime without interruptions
  • Compatibility with all third-party tools

10. Maintenance & Updates

We may perform periodic updates or improvements to enhance performance.

Maintenance activities may cause temporary service interruptions.

11. Termination of Services

We reserve the right to suspend or terminate services if:

  • Terms & Conditions are violated
  • Abuse or misuse of services is detected

12. Changes to SLA

We may update this SLA at any time. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For SLA-related inquiries, please contact:

Email: contact@aichatbotfilo.com

By using our services, you acknowledge that you have read, understood, and agreed to this Service Level Agreement.